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All orders ship from our US center in Nevada. We are happy to provide Complimentary Shipping on all domestic orders.

At this time, our team requires 1 to 2 full business day to process your order. This timeline may change depending on high volume events.

For Black Friday and Cyber Monday purchases, please allow up to 4 business days to process your orders for shipping. Our small and passionate team will be working hard after the Thanksgiving holiday to get orders shipped ASAP. We are happy to provide Complimentary Shipping on all domestic orders. 

Please expect shipping delays affecting every carrier during the holiday season. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier-related issues that are out of our control.

Once our fulfillment team ships out your order with the courier, you will be notified via email with your tracking information. Please keep in mind any delays beyond this point during transit that are beyond our control. We will do our best to help you contact the courier if any delays occur, and will require your participation for claims.

Average North American shipping time is 3-5 business days after fulfillment via USPS and UPS. Please note some orders may require additional information from our shipping team in regards to addressing and/or payment confirmation. Please check your inbox for any follow-up emails after your order is placed, to ensure your order information is correct.

Return Policy:

Customers may return or exchange items up to 14 days after delivery. Returns will not be accepted if requested over 14 days past the delivery date noted on the order tracking.

For our customers who wish to surprise a loved one with a gift from Ryan Christian, we offer an extended return and exchange policy for the upcoming holiday season. Gift purchases made on our site beginning November 6th, 2024 may be returned or exchanged until January 6th, 2025. 

All Return or Exchange Items must be:

• Unworn and in New condition.

• Returned in the Original packaging with Order Receipt Information.

• Requests must be submitted through our portal or with customer experience member. Items sent back to us without a request will not be accepted.

Your order may not be eligible for return or exchange if the product has visible wear or damage.

Items purchased during a sale will be eligible for size exchanges at no additional cost. If exchanging for a different style after a sale, you are subject to the original price of the product. 

To make a return or exchange, access our Returns Portal Here.

Note: Ryan Christian provides Complimentary Returns/Exchanges on the first order. Any additional exchanges requested after our One Complimentary Exchange will be accepted but the customer will be charged a flat fee.

Return Timeline: Once we receive your returned item, your order will be processed within 5 to 10 days. You will receive an email notification once your order has been returned. Please allow 2-10 business days for the amount to reach your account.

Exchange Timeline: Once we receive your exchanged item, your order will be processed within 5 to 10 days. You will receive an email notification once your exchange order has been processed. If you need your exchange item sooner, we recommend placing a new order for your needed item and submitting a return.

If you have any questions or issues, send us a message with your order number on our Contact Us page and we will be happy to help. 

WARRANTY:

All defective Ryan Christian jewelry is covered under a one-year manufacturing warranty.

If there is a manufacturing defect with your item, send us a message on our “Contact Us” page with your Name, Order Number, and Issue.The Ryan Christian warranty does not cover lost or stolen jewelry, accidental damage or negligence, natural tarnishing that may occur over time, or purchases made from an unauthorized retailer.

Products marked down in price are final sale items and not eligible for return. Please note that full-priced items purchased using discount codes or during a site-wide sale period are NOT considered final sale

We stand by the quality of our products. We guarantee that our products are made with .925 silver content or higher. Slight color variation may occur between the pictures displayed on-screen and the actual purchase. Please send us a message on our "Contact Us" page and include your order number and reason for return. We personally inspect every item that is sent out.

Most of our items can be custom ordered in smaller or larger sizes. Custom Orders for sizes that are not available on our site is Final Sale. 

If you are interested in placing a custom size order, please let us know the style and size you would like on our Contact Us page. 

Custom Orders normally require 6 - 8 weeks to complete. 

We accept all major credit cards and Apple Pay.

Real .925 Sterling Silver will tarnish over time. If you want to polish your pieces, you may use a silver polishing cloth found at your local jeweler or on Amazon. You may also take your pieces to your local jeweler for a cleaning. 

Do not take your jewelry for a swim!

For business inquiries, please send us a message on our "Contact Us" page

Discount Codes are not able to be stacked. Only 1 valid per order. 

During any sitewide sales, discount codes will not be accepted. 

Bracelet sizing is listed in circumference in inches. To measure, use a string to measure desired fit and lay back out on a ruler to get your measurements in inches. 

We also have a Size Guide under our Bracelet pages. 

Navidium Shipping Insurance is a third-party application, that allows customers to buy shipping insurance for all orders. This ensures the protection of customers' shipments in case of lost, stolen, or damaged delivery. 

With the current condition of all shipping carriers, this shipping insurance provides affordable coverage for a safe and secure package delivery. 

In order to apply for the Shipping Insurance, you are given the option to add the insurance during checkout. 

For claims send a message on our contact us page or email your order info to info@ryanchristianjewelry.com.

We believe in creating the highest quality products at a fair price. Therefore, we don't apply high markups to our items like other brands out there. Since we use high quality sterling silver, our pricing sometimes changes when there is a significant increase in raw silver prices.