FAQ

Orders ship from our Nevada center within 1 to 2 business days. You will get a tracking email the moment it leaves.

3 to 5 business days after it ships, via USPS or UPS. Carriers slow down around the holidays, so allow extra time in November and December.

Yes. Shipping is complimentary on every US order. Expedited options are available at checkout.

An optional add-on at checkout, through our partner Navidium, that covers your order if it is lost, stolen or damaged in transit. If something goes wrong, message us through Contact Us with your order number and we will take it from there.

14 days from delivery. Pieces must be unworn, in original condition, with the original packaging. Final sale and custom pieces are not eligible.

Through our Returns Portal. It takes about a minute. Pieces sent back without a request cannot be accepted.

Yes. The first return or exchange on an order is on us. Further exchanges on the same order carry a flat fee.

Once your piece arrives back with us it is processed within 5 to 10 days, and you get an email when it is done. Allow 2 to 10 business days after that for your bank to post the refund.

Place a new order for the size or piece you want, then return the original through the portal. That skips the wait for the exchange to be processed.

Size exchanges on sale purchases are free. Exchanging into a different style after a sale is at that piece's regular price.

Gift recipients can request an exchange; we may ask for proof of purchase. If you need more time to exchange a gift, message us before the 14 days are up and we will extend the exchange window. Refund windows are not extended.

Measure your wrist with a flexible tape or a piece of string held against a ruler, snug and just below the wrist bone, then match it to the chart. Every bracelet page has a Size guide right next to the sizes.

Between two sizes? Choose the larger one. Our bracelets are heavier than most and sit best with a little room. Most size exchanges we see are for a size up.

Send us your wrist measurement and the piece you have in mind through Contact Us and we will confirm the size before you order.

Lengths are the full length of the chain in inches. The chart on each chain page shows where each length sits. Deciding between two lengths? Choose the longer one.

We use standard US ring sizes. The Size guide on each ring page walks you through measuring with a piece of string. Measure the finger you will actually wear it on; they differ.

Most pieces can be made in smaller or larger sizes. Custom orders take 6 to 8 weeks and are final sale. Message us through Contact Us to arrange one.

Solid .925 sterling silver, uncoated, finished by hand with an oxidation that darkens the recesses. Nothing to wear through.

Because it is real silver. Solid sterling develops a patina as you wear it: the high points brighten against your skin, the recesses deepen. That is the material doing what stainless steel cannot, and it is part of the craft, not a flaw.

No. Solid sterling silver does not do that. It darkens itself over time; it does not mark you.

Do: wear it, skin contact is the care routine. For shine, a soft cloth; our polishing cloth lifts tarnish and leaves the oxidation alone. Store it in the sealed bag it came in when it is off for a while.

Don't: never use silver dips, liquid or paste cleaners, or ultrasonic cleaners, even ones labeled for sterling silver. Keep it away from harsh chemicals. Chlorine is the main one: no pools, and no hot tubs, where heat makes it worse.

Full care guide.

No. Those products are made for silverware. On our pieces they strip the hand-applied oxidation in seconds and the surface will not look the same again. A soft cloth is the only tool you need.

Every piece is guaranteed solid .925 sterling silver or higher and covered by a one-year manufacturing warranty. It covers defects in making. It does not cover loss or theft, accidental damage, the natural patina silver develops, or pieces bought from unauthorized retailers.

Message us through Contact Us with your name, order number and a photo of the piece. We will make it right.

Orders are processed within 1 to 2 business days. If you need a different size or address, message us through Contact Us with your order number right away. Once a piece has shipped, use the Returns Portal.

All major credit cards, Shop Pay, Apple Pay and Google Pay. Wire transfer is available for orders over $5,000.

One code per order. Codes do not stack with other offers.

Choose your size and click Notify me when available. You will be first to hear when it is back.

If a piece you bought is permanently reduced within 10 days of your purchase, message us and we will issue a one-time adjustment. Temporary promotions are excluded.

Our pricing tracks the silver market. When silver moves significantly, our prices move with it.